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> What
is the difference between Select
and Basic?
‘Basic’ is the entry-level membership into Emerio. Basic subscribers
gain partial access to listed projects and service engagement tools such as Emerio’s
global billing and payment system.
’Select’ is for established businesses and professionals and is subject
to stricter qualification standards. In return, Select subscribers have access
to the ‘Select’ set of projects and higher marketing visibility on
directories and searches. They also gain access to advanced functionality such
as confidential proposals designed to differentiate their offerings and protect
their intellectual property.
In general, the advanced functionality
and stricter qualification for buyers
and service providers in Select results
in larger and more qualified projects
being transacted. Select service providers
on average win more projects and earn
more per project than the average Basic
service provider.
You can choose the Select service provider
option during registration. If you are
already registered, you can upgrade to
Select in ‘My Emerio’.
For Either Select or Basic, always attach
your contract terms and conditions to
your private message board when awarded
a project to negotiate. For sample
contracts, click on the “Resources” tab
at the top of your “My Emerio” pages.
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> Select
Standards for Service Providers
Emerio Select service providers are committed
to upholding high professional standards,
providing exceptional customer satisfaction
and adhering to fair business practices.
The following standards represent this
commitment.
Profiles
Will have a complete profile detailing
relevant experience for that subcategory
where profile is listed.
Will meet authentication requirements
for Select service providers.
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> Select
Standards for Buyers
Buyers posting projects in Emerio Select
are committed to upholding high professional
standards and adhering to fair business
practices. The following standards represent
this commitment and will help Emerio
Select service providers provide the
highest possible level of client satisfaction.
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> Can
a Select service provider bid on all
Select projects?
Emerio Select subscription is available
in category-based bundles. You can bid
on all Select projects posted within
the categories covered by your subscription.
As with Basic, you must also have an
active profile listed in a category to
submit proposals for projects posted
there. You may change your subscription
choices at any time.
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> Can
I still bid on projects in the Basic
Marketplace?
Yes. Select service providers have all
the benefits of Basic service providers
and do not any pay any additional fees
to submit proposals for Basic projects.
Additionally, when you bid on Basic projects,
your bid will show at the top of the
list and display the Select icon.
Remember that to submit proposals you
must have a service profile in that project’s
category.
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> Can
Basic service providers bid on Select
projects?
No. While all Emerio marketplaces remain
open to viewing by all visitors, regardless
of status, only Select service providers
can bid on Select projects.
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> How
are service providers authenticated?
Select service providers must be authenticated
through one or both Emerio partners US
Search or SquareTrade. When you register
as a Select service provider, you agree
to either get one credential verified
by US Search or join the SquareTrade
Seal Program, depending on your geographic
location. Credential verification is
only available to users in the United
States, United Kingdom, Ireland, Australia,
New Zealand and English-speaking areas
of Canada. Membership in the SquareTrade
Seal Program is available to all users.
You can access both partners from the
bottom of your Service Profile menu page
in My Emerio.
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> How
are buyers in the Select Marketplace
verified?
Buyers who post a project in the Elance
Marketplace are asked to provide a valid
credit card for identity verification.
For Buyers posting in Select, a $25 refundable
deposit is also required.
How the $25 deposit works:
The buyer’s credit card is authorized
for a $25 deposit, but no charge is actually
made. If the buyer does not choose a
winning bid within 30 days after the
bidding closes and the project has received
five or more bids, the buyer’s
credit card is then charged the $25.00.
It is highly recommended that you always
attach your contract terms and conditions
to your private message board when awarded
a project to negotiate. For sample
contracts, click on the “Resources” tab
at the top of your “My Emerio” pages.
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> What
is SquareTrade? What is US Search?
SquareTrade, the leading developer of
online trust services, provides Internet
marketplaces and consumers with the tools
and services to promote reliable and
safe e-commerce. With volume of 10,000
disputes per month, SquareTrade has handled
cases in 85 countries, underlying over
$20 million in transaction value. The
SquareTrade Seal, viewed by an online
user every second, is an instantly recognized
mark of an online seller’s trust
and reliability helping to build consumer
trust and better online purchasing experiences.
All Emerio users can resolve disputes
through SquareTrade, even if they do
not have the SquareTrade seal.
US Search, a leading independent verification
service, provides individuals and businesses
with the information they need to make
faster, safer, smarter decisions. US
Search provides fast and accurate verification
of your records and can verify most of
the credentials you enter in your Service
Profile.
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> Why
do I need to get authenticated?
Select service providers are authenticated
in order to maintain a level of professionalism
and quality in the Select marketplace.
Both US Search and SquareTrade perform
basic identity verification. US Search
also verifies that you have the expertise
relevant to the Select categories you
choose, while membership in the SquareTrade
Seal Program provides your clients a
Guarantee and signals your commitment
to client satisfaction and the resolution
of disputes through their Online Dispute
Resolution service.
The authentication requirement benefits
not only Select buyers, but also Select
service providers by raising the level
of professionalism among bidders.
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> How
long does it take to get authenticated?
US Search and SquareTrade may take up
to a week to process authentication requests.
For your convenience, Emerio allows a
one week grace period to complete these
steps. You can bid on Select projects
during this time.
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> How
much does it cost to join SquareTrade?
SquareTrade membership is available to
Emerio service providers for an annual
fee based on revenues.
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> How
much does it cost to get verified
by US Search?
Verification is $15.00 per credential.
Additional charges may apply for verifying
certain employment records and certifications.
If you provide false or inaccurate information
that leads to a failed verification,
you will still be charged.
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> Do
I need a credit card to join SquareTrade?
SquareTrade will waive the credit card
requirement for non-U.S. residents. When
applying, if you specify a country of
residence other than the U.S., SquareTrade
will allow you to check “I do not
have a credit card” on the Credit
Card Information page. A credit card
will still be required for U.S. residents.
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> After
I sign up, how soon will I become
a Select service provider?
Once you pay the subscription and begin
applications for US Search and/or SquareTrade,
you are considered a Select service provider.
While you are waiting for acceptance
by US Search and/or SquareTrade, you
will have a temporary Select provider
status. If your application to US Search
or SquareTrade is not accepted, contact
Elance Customer Support or you will lose
your temporary Select status and be listed
as a provider in the Basic Marketplace.
NOTE: Please allow 5 hours for the Select
seal to appear in your profile once we’ve
received payment.
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> Can
a company get verified by US Search?
US Search is currently unable to verify
the existence of companies or company-level
credentials. Companies should therefore
get credentials for each employee verified.
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> Is
credential verification available
to everyone?
No. US Search is able to verify credentials,
such as employment and education, for
only the United States, the United Kingdom,
Australia, New Zealand, and English-speaking
areas of Canada. If you live outside
these areas, you must join SquareTrade
to meet Select requirements.
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> Do
I need a credit card to get US Search
credential verification?
No. Credential verifications may be paid
through your Elance Account. Remember,
though, that US Search credential verification
is available only to residents of the
United States, United Kingdom, Ireland,
Australia, New Zealand, and English-speaking
areas of Canada.
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